Refund Policy

This Refund Policy applies to VeloTun software licensing purchases made through our website.

1. Digital licenses

VeloTun sells digital license keys for a VPN management panel. Because licenses can be delivered and activated electronically, all sales are generally final once a license key has been issued.

2. Before a key is issued

If you placed an order and payment was received but no license key has been issued yet, you may request cancellation and a full refund by contacting support@velotun.com with your order number.

3. After a key is issued

Refunds after license delivery are considered only in limited cases, such as:

• Duplicate charge or clear billing error on our side
• Inability to deliver a working license for the product you paid for due to a fault attributable to us

We do not refund for change of mind, incorrect quantity selection, unused capacity, or issues caused by your server environment, network, or misuse of OpenVPN® Community Edition.

4. Subscription renewals

Monthly and yearly licenses cover the stated period. Unused time is not prorated for refunds unless required by applicable law or expressly agreed in writing.

5. How to request

Email support@velotun.com or use the contact form within 7 days of payment. Include your order number, account email, and reason. We typically respond within 3 business days.

6. Chargebacks

Please contact us before opening a chargeback so we can help resolve the issue. Fraudulent chargebacks may result in account suspension.